Spending your money in themost efficient way to achieve excellent services we will:

Increase income through new and existing means

Deliver the accommodation project

Continuously review services and assets to improve efficiency and effectiveness

Manage and invest effectively in the council's finances

Maximise marketing opportunities

Create a digital council

Champion the quality and reputation of Fylde

Value for Money

PM02: Average number of days sickness per Full Time Employee
Succeeding
31 Mar 19
4.90
 
Succeeding
PM05: Percentage of sickness absence as a result of long-term sickness
Succeeding
31 Mar 19
22.38
 
Succeeding
PM102: Current Operator Compliance Risk Score (traffic light)
Needs Improvement
31 Mar 19
3
 
Needs Improvement
PM49: Percentage of phone calls to 01253 658658 answered
Meeting Target
31 Mar 19
88.17
 
Meeting Target
PM64: % satisfaction with IT service overall
Meeting Target
31 Mar 19
100.0
 
Meeting Target
PM66:Average speed of processing new claims (calendar days)
Meeting Target
31 Mar 19
18.91
 
Meeting Target
PM67:Average speed for processing notifications of changes in circumstances (calendar days)
Succeeding
31 Mar 19
8.65
 
Succeeding
PM68: Proportion of Council Tax collected
On Track
31 Mar 19
97.02
 
On Track
PM69: Percentage of Business Rates, which should have been received, received
On Track
31 Mar 19
97.51
 
On Track
PM86: Percentage of FOIs responded to within the statutory deadline of 20 days
Needs Improvement
31 Mar 19
98.66
 
Needs Improvement
PM95: Percentage of ICT Service delivery available during core times
Meeting Target
31 Mar 19
100.00
 
Meeting Target
PM96: Percentage of customers satisfied with MOT experience
Meeting Target
31 Mar 19
100
 
Meeting Target
PM66b: Average days processing new claims for Council Tax Reduction
Meeting Target
31 Mar 19
18.72
 
Meeting Target
PM67b: Average days processing changes in circumstances for Council Tax Reduction
Succeeding
31 Mar 19
10.45
 
Succeeding
PM90: Satisfaction of residents agree they receive the value for money from Fylde Council
Needs Improvement
28 Feb 19
78
 
Needs Improvement
PM91: Satisfaction of residents overall agree taking everything into account rate Fylde Council
Meeting Target
28 Feb 19
86
 
Meeting Target