Spending your money in themost efficient way to achieve excellent services we will:

Increase income through new and existing means

Deliver the accommodation project

Continuously review services and assets to improve efficiency and effectiveness

Manage and invest effectively in the council's finances

Maximise marketing opportunities

Create a digital council

Champion the quality and reputation of Fylde

Value for Money

PM02: Average number of days sickness per Full Time Employee
On Track
30 Nov 18
5.85
 
On Track
PM05: Percentage of sickness absence as a result of long-term sickness
Succeeding
30 Sep 18
29.62
 
Succeeding
PM102: Current Operator Compliance Risk Score (traffic light)
Needs Improvement
30 Sep 18
3
 
Needs Improvement
PM49: Percentage of phone calls to 01253 658658 answered
Meeting Target
30 Sep 18
86.50
 
Meeting Target
PM64: % satisfaction with IT service overall
Meeting Target
30 Nov 18
100.0
 
Meeting Target
PM66:Average speed of processing new claims (calendar days)
On Track
30 Sep 18
19.85
 
On Track
PM67:Average speed for processing notifications of changes in circumstances (calendar days)
Succeeding
30 Sep 18
9.09
 
Succeeding
PM68: Proportion of Council Tax collected
Succeeding
30 Sep 18
56.70
 
Succeeding
PM69: Percentage of Business Rates, which should have been received, received
Succeeding
30 Sep 18
54.07
 
Succeeding
PM86: Percentage of FOIs responded to within the statutory deadline of 20 days
Needs Improvement
30 Sep 18
98.80
 
Needs Improvement
PM95: Percentage of ICT Service delivery available during core times
Meeting Target
30 Nov 18
100.00
 
Meeting Target
PM96: Percentage of customers satisfied with MOT experience
Meeting Target
30 Sep 18
100
 
Meeting Target
PM66b: Average days processing new claims for Council Tax Reduction
Needs Improvement
30 Sep 18
19.82
 
Needs Improvement
PM67b: Average days processing changes in circumstances for Council Tax Reduction
Succeeding
30 Sep 18
9.39
 
Succeeding
PM90: Satisfaction of residents agree they receive the value for money from Fylde Council
Needs Improvement
28 Feb 18
70
 
Needs Improvement
PM91: Satisfaction of residents overall agree taking everything into account rate Fylde Council
Needs Improvement
28 Feb 18
76
 
Needs Improvement
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0%
High
Explore and initiate new income streams
 
01-Apr-16 & endless
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100%
High
Further reduce the requirement for paper/print through the use of technology
 
01-Apr-16 to 31-Mar-17
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0%
High
Improve online services to increase efficiency, reduce transaction costs and generate income
 
01-Apr-16 & endless
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100%
High
Increase online service /information provision
 
01-Apr-16 to 31-Mar-17
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0%
High
Produce a new Council Website with streamlined content and integrate digital by preference to enable
 
01-Apr-16 & endless
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100%
High
Produce and implement an investment strategy
 
01-Apr-16 to 31-Mar-17
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0%
High
Review the potential / function of all property assets in response to the need to be financially sel
 
01-Apr-16 & endless
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0%
High
Set a timetable with reporting milestones for the accommodation project
 
01-Apr-16 & endless