Spending your money in themost efficient way to achieve excellent services we will:

Increase income through new and existing means

Deliver the accommodation project

Continuously review services and assets to improve efficiency and effectiveness

Manage and invest effectively in the council's finances

Maximise marketing opportunities

Create a digital council

Champion the quality and reputation of Fylde

Value for Money

PM02: Average number of days sickness per Full Time Employee
Needs Improvement
31 Aug 17
8.75
 
Needs Improvement
PM03: Number of complaints received (Corporate)
Succeeding
31 Mar 17
199
 
Succeeding
PM05: Percentage of sickness absence as a result of long-term sickness
Needs Improvement
31 Mar 17
38.17
 
Needs Improvement
PM06: Percentage of customers satisfied with the service received from Fylde Council
Needs Improvement
31 Mar 17
77.48
 
Needs Improvement
PM07: Number of complaints not responded to within five working days
Needs Improvement
31 Mar 17
19
number of complaints
Needs Improvement
PM102: Current Operator Compliance Risk Score (traffic light)
Needs Improvement
31 Mar 17
3
 
Needs Improvement
PM11: Percentage of Audit plan completed
On Track
31 Mar 17
85.50
 
On Track
PM12: Percentage satisfaction rating indicated by post-audit surveys
Meeting Target
31 Mar 17
90.40
 
Meeting Target
PM14: Percentage of invoices paid within 30 days or within agreed payment terms (Corporate)
Needs Improvement
30 Jun 17
93.79
 
Needs Improvement
PM29b Total number of housing advice enquiries where homelessness has been prevented
Monitoring
30 Jun 16
18
 
Monitoring
PM47: The number of unique hits on the Council's website www.fylde.gov.uk
Needs Improvement
31 Mar 17
489,654
 
Needs Improvement
PM49: Percentage of phone calls to 01253 658658 answered
Needs Improvement
31 Mar 17
87.81
 
Needs Improvement
PM64: % satisfaction with IT service overall
Meeting Target
31 Aug 17
100.0
 
Meeting Target
PM65: Processing time for Housing Benefit & CTAX, new claims & change circumstances (calendar days)
Succeeding
30 Jun 17
11.39
 
Succeeding
PM66:Average speed of processing new claims (calendar days)
Needs Improvement
30 Jun 17
31.16
 
Needs Improvement
PM67:Average speed for processing notifications of changes in circumstances (calendar days)
Succeeding
30 Jun 17
8.94
 
Succeeding
PM68: Proportion of Council Tax collected
Succeeding
30 Jun 17
28.88
 
Succeeding
PM69: Percentage of Business Rates, which should have been received, received
Needs Improvement
30 Jun 17
25.72
 
Needs Improvement
PM74: Percentage first time HGV fleet MOT passes
Succeeding
31 Mar 17
95.65
 
Succeeding
PM76: Number of hours community work through partnership with HMP Kirkham
Needs Improvement
31 Mar 17
3,667.50
 
Needs Improvement
PM86: Percentage of FOIs responded to within the statutory deadline of 20 days
Needs Improvement
30 Jun 17
99.32
 
Needs Improvement
PM95: Percentage of ICT Service delivery available during core times
Meeting Target
31 Aug 17
99.99
 
Meeting Target
PM96: Percentage of customers satisfied with MOT experience
Succeeding
31 Mar 17
100
 
Succeeding
PM78: Percentage satisfaction with customer services
Meeting Target
28 Feb 17
89
 
Meeting Target
PM90: Satisfaction of residents agree they receive the value for money from Fylde Council
On Track
28 Feb 17
82
 
On Track
PM91: Satisfaction of residents overall agree taking everything into account rate Fylde Council
Meeting Target
28 Feb 17
87
 
Meeting Target