Spending your money in themost efficient way to achieve excellent services we will:

Increase income through new and existing means

Deliver the accommodation project

Continuously review services and assets to improve efficiency and effectiveness

Manage and invest effectively in the council's finances

Maximise marketing opportunities

Create a digital council

Champion the quality and reputation of Fylde

Value for Money

PM02: Average number of days sickness per Full Time Employee
Succeeding
30 Sep 19
5.13
 
Succeeding
PM05: Percentage of sickness absence as a result of long-term sickness
Succeeding
30 Sep 19
23.20
 
Succeeding
PM102: Current Operator Compliance Risk Score (traffic light)
Needs Improvement
30 Sep 19
3
 
Needs Improvement
PM49: Percentage of phone calls to 01253 658658 answered
Needs Improvement
30 Sep 19
87.00
 
Needs Improvement
PM64: % satisfaction with IT service overall
Meeting Target
31 Oct 19
100.0
 
Meeting Target
PM66:Average speed of processing new claims (calendar days)
Succeeding
30 Sep 19
15.96
 
Succeeding
PM67:Average speed for processing notifications of changes in circumstances (calendar days)
Succeeding
30 Sep 19
6.47
 
Succeeding
PM68: Proportion of Council Tax collected
Succeeding
30 Sep 19
56.36
 
Succeeding
PM69: Percentage of Business Rates, which should have been received, received
Succeeding
30 Sep 19
55.17
 
Succeeding
PM86: Percentage of FOIs responded to within the statutory deadline of 20 days
Needs Improvement
30 Nov 19
87.10
 
Needs Improvement
PM95: Percentage of ICT Service delivery available during core times
Meeting Target
31 Oct 19
99.98
 
Meeting Target
PM96: Percentage of customers satisfied with MOT experience
Succeeding
30 Sep 19
100
 
Succeeding
PM66b: Average days processing new claims for Council Tax Reduction
Meeting Target
30 Sep 19
17.21
 
Meeting Target
PM67b: Average days processing changes in circumstances for Council Tax Reduction
Succeeding
30 Sep 19
5.64
 
Succeeding
PM90: Satisfaction of residents agree they receive the value for money from Fylde Council
Meeting Target
31 Dec 19
78
 
Meeting Target
PM91: Satisfaction of residents overall agree taking everything into account rate Fylde Council
Meeting Target
31 Dec 19
78
 
Meeting Target
PM140: Total number of online transactions made using digital services
Poor
30 Sep 19
9,389
 
Poor
PM141: Number of online transactions made independently by the customer
Poor
30 Sep 19
5,526
 
Poor
PM142: Number of online payments made independently by the customer
Poor
30 Sep 19
2,947
 
Poor
PM146: Percentage of Internal Audit Planned time used
Meeting Target
30 Sep 19
33.00
 
Meeting Target
PM147: Percentage of Internal Audit Plan completed
Needs Improvement
30 Sep 19
19.50
 
Needs Improvement
PM148: Percentage Internal Audit satisfaction rating (assignment level)
Meeting Target
30 Sep 19
98.00
 
Meeting Target
PM149: Percentage of agreed Internal Audit actions implemented by management
Poor
30 Sep 19
78.00
 
Poor
PM160: Number of Twitter tweets updates
Succeeding
30 Sep 19
52.00
 
Succeeding
PM161: Number of Facebook updates
Succeeding
30 Sep 19
42
 
Succeeding
PM162: Number of news releases, statements and letters issued
Succeeding
30 Sep 19
6.00
 
Succeeding
PM163: Total number of Facebook followers
Succeeding
30 Sep 19
6,296.00
 
Succeeding
PM164: Total number of Facebook engagement
Succeeding
30 Sep 19
31,460
 
Succeeding
PM165: Total number of Facebook reach
Succeeding
30 Sep 19
78,865
 
Succeeding
PM166: Total number of Twitter followers
Monitoring
30 Sep 19
10,586.00
 
Monitoring
PM167: Total number of Twitter impressions
Succeeding
30 Sep 19
75,000
 
Succeeding
PM168: Total number of Twitter mentions
Succeeding
30 Sep 19
235
 
Succeeding
PM169: Percentage of Fylde Council email newsletters viewed
Meeting Target
30 Sep 19
64
 
Meeting Target
PM78: Percentage satisfaction with customer services
Succeeding
31 Dec 18
87.00
 
Succeeding
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0%
Planned
High
Explore and initiate new income streams
 
01-Apr-16
to
(not set)
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100%
Completed
High
Further reduce the requirement for paper/print through the use of technology
 
01-Apr-16
to
31-Mar-17
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0%
Planned
High
Improve online services to increase efficiency, reduce transaction costs and generate income
 
01-Apr-16
to
(not set)
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100%
Completed
High
Increase online service /information provision
 
01-Apr-16
to
31-Mar-17
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0%
Planned
High
Produce a new Council Website with streamlined content and integrate digital by preference to enable
 
01-Apr-16
to
(not set)
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100%
Completed
High
Produce and implement an investment strategy
 
01-Apr-16
to
31-Mar-17
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0%
Planned
High
Review the potential / function of all property assets in response to the need to be financially sel
 
01-Apr-16
to
(not set)
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0%
Planned
High
Set a timetable with reporting milestones for the accommodation project
 
01-Apr-16
to
(not set)