Spending your money in themost efficient way to achieve excellent services we will:

Increase income through new and existing means

Deliver the accommodation project

Continuously review services and assets to improve efficiency and effectiveness

Manage and invest effectively in the council's finances

Maximise marketing opportunities

Create a digital council

Champion the quality and reputation of Fylde

Value for Money

PM02: Average number of days sickness per Full Time Employee
Succeeding
31 Jul 19
4.86
 
Succeeding
PM05: Percentage of sickness absence as a result of long-term sickness
Succeeding
30 Jun 19
24.68
 
Succeeding
PM102: Current Operator Compliance Risk Score (traffic light)
Needs Improvement
31 Mar 19
3
 
Needs Improvement
PM49: Percentage of phone calls to 01253 658658 answered
Meeting Target
31 Mar 19
88.17
 
Meeting Target
PM64: % satisfaction with IT service overall
Meeting Target
31 Jul 19
100.0
 
Meeting Target
PM66:Average speed of processing new claims (calendar days)
Succeeding
30 Jun 19
16.65
 
Succeeding
PM67:Average speed for processing notifications of changes in circumstances (calendar days)
Succeeding
30 Jun 19
6.89
 
Succeeding
PM68: Proportion of Council Tax collected
Succeeding
30 Jun 19
28.73
 
Succeeding
PM69: Percentage of Business Rates, which should have been received, received
Succeeding
30 Jun 19
27.51
 
Succeeding
PM86: Percentage of FOIs responded to within the statutory deadline of 20 days
Needs Improvement
31 Mar 19
98.66
 
Needs Improvement
PM95: Percentage of ICT Service delivery available during core times
Meeting Target
31 Jul 19
100.00
 
Meeting Target
PM96: Percentage of customers satisfied with MOT experience
Meeting Target
31 Mar 19
100
 
Meeting Target
PM66b: Average days processing new claims for Council Tax Reduction
Poor
30 Jun 19
23.11
 
Poor
PM67b: Average days processing changes in circumstances for Council Tax Reduction
Succeeding
30 Jun 19
6.50
 
Succeeding
PM90: Satisfaction of residents agree they receive the value for money from Fylde Council
Meeting Target
31 Dec 19
78
 
Meeting Target
PM91: Satisfaction of residents overall agree taking everything into account rate Fylde Council
Meeting Target
31 Dec 19
78
 
Meeting Target
PM140: Total number of online transactions made using digital services
Needs Improvement
30 Jun 19
5,886
 
Needs Improvement
PM141: Number of online transactions made independently by the customer
Meeting Target
30 Jun 19
3,645
 
Meeting Target
PM142: Number of online payments made independently by the customer
Meeting Target
30 Jun 19
2,159
 
Meeting Target
PM146: Percentage of Internal Audit Planned time used
Meeting Target
30 Jun 19
24.00
 
Meeting Target
PM147: Percentage of Internal Audit Plan completed
Meeting Target
30 Jun 19
15.00
 
Meeting Target
PM148: Percentage Internal Audit satisfaction rating (assignment level)
Succeeding
30 Jun 19
100.00
 
Succeeding
PM149: Percentage of agreed Internal Audit actions implemented by management
Awaiting Data
 
 
 
Awaiting Data
PM160: Number of Twitter tweets updates
Monitoring
31 Aug 19
328.67
 
Monitoring
PM161: Number of Facebook updates
Achieved
30 Jun 19
127
 
Achieved
PM162: Number of news releases, statements and letters issued
Monitoring
31 Aug 19
15.00
 
Monitoring
PM163: Total number of Facebook followers
Meeting Target
30 Jun 19
15,263.00
 
Meeting Target
PM164: Total number of Facebook engagement
Achieved
30 Jun 19
64,689
 
Achieved
PM165: Total number of Facebook reach
Achieved
30 Jun 19
461,507
 
Achieved
PM166: Total number of Twitter followers
Meeting Target
30 Jun 19
30,847.00
 
Meeting Target
PM167: Total number of Twitter impressions
Achieved
30 Jun 19
274,300
 
Achieved
PM168: Total number of Twitter mentions
Achieved
30 Jun 19
727
 
Achieved
PM169: Percentage of Fylde Council email newsletters viewed
Meeting Target
30 Jun 19
62
 
Meeting Target
PM78: Percentage satisfaction with customer services
Succeeding
31 Dec 18
87.00
 
Succeeding